Refund policy

Return & Refund Policy

Thank you for shopping with Klarivoo.

Returns

All sales are final. We do not accept returns or exchanges for change of mind, incorrect orders, or customer preference.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of delivery at contact@klarivoo.com.

To help us resolve your claim, please include:

Your order number
A description of the issue
Clear photos or videos showing the defect or damage

After reviewing your claim, if we determine that the product is defective, damaged during transit, or the wrong item was sent, we will issue a full refund to your original payment method. In some cases, we may also send a replacement at no additional cost.

Non-Refundable Situations

Refunds will not be provided for:

Change of mind
Ordering the wrong product
Ordering the wrong size or color
Normal wear and tear
Damage caused by misuse, improper handling, or accidental damage
Minor cosmetic imperfections that do not affect the product's functionality

Refund Processing

If your refund is approved due to a defective, damaged, or incorrect item, it will be processed to your original payment method within 10 business days after approval.

Please note that your bank or payment provider may require additional time to process and post the refund.

If you have not received your refund within 15 business days after approval, please contact us at contact@klarivoo.com.